Frequently Asked Questions
Crashing your car can be one of the most stressful events, we understand this. During this time there are likely many questions you’ll have. We’re here to answer any questions you may have. Here are some of the most common questions.
423 Westover Dr,
Columbia, TN 38401, USA
Hours: Monday – Friday, 7:30 AM – 4:30 PM
Auto Refinishing Process
We start with the claim process, whether you or someone else is at fault it’s important to be get an accident report, take photos and remain safe. The repair process starts with a claim and estimate. Remember you can choose which shop repairs your car. Your insurance carrier may recommend a shop. That shop may or may not be an excellent service center, but the insurance company’s goal is to spend the least amount of money as possible. This doesn’t always equate to a satisfactory repair.
You may have “rental” coverage on your insurance policy. If you do, we’ll be glad to facilitate a rental on your behalf. We work with all insurance carriers as well as all rental car companies. Give us a call and we will be more than happy to have your rental vehicle ready for you at our shop upon your arrival.
Here’s an honest answer for you…we don’t know. Each case is different and although we work diligently to keep our “cycle time” down, there are occasionally unforeseen challenges that occur. Parts availability is an ongoing issue. Waiting on insurance is another. Once we have full approval for repair and parts on hand the repair process is full speed ahead. We keep you updated during the process, even if the answer is we don’t know, we’ll tell you that and work to get answers.
Short answer “no”. Long answer, we strive for excellence and have years of experience on both the physical body repair and well as preparing, painting, and polishing. From concours level glass like finish to quick insurance jobs, we are top level providers. Our goal on every job is to make your car as good as it was, if not better. Much depends on the budget allowed.
We keep our intake schedule one week out. If it’s more convenient for you to get the car to us sooner, we can accommodate you. Again, we want to be THE SHOP for you.